PriorityONE Telecommunications, Inc.
Locally Owned and Operated


How to Use and Navigate This Site

navigation : browser : support

Navigation Tips

All pages contain a common header area at the top of your browser window. Navigation aids appear in three places in the header, as depicted below:

PriorityONE Web page common header graphic

1. Top Menu
2. Search Box
This versatile built-in form lets you perform two functions:
3. Main Menu
The real meat of the PriorityONE site appears in these two major site sections:

About Your Browser

Although we have attempted to make this Web site as "browser-neutral" as possible, we nevertheless HIGHLY recommend that you use the current versions of the freely available market-leading browsers for the most enjoyable -- and SAFE -- browsing experience. Such browsers include Firefox, Chrome and Internet Explorer for Windows, and Firefox, Safari and Camino for Macintosh. If you are not sure which browser software you are using to access the Web, visit our browser identification page.

This site is designed to be viewed on computer displays of 800 or more pixels width. Why? Because our data have shown that the great majority of users use 800x600 pixel monitors. If you have a larger display, you will be able to view the entire width of the site page, as well as simultaneously viewing other windows.

Text sizes on site pages are designed to be compatible with the "normal" or "medium" settings of modern browsers. If you do not know how to adjust this setting on your browser, you can find this control on your browser's View menu item as follows:

Microsoft Internet Explorer:
Internet Explorer text sizing
Mozilla Firefox:

Be sure that you have enabled the JavaScript amd Java options on your browser (this should be the default when you installed, so you probably don't have to worry about it) if you want to use all the features on a few of the pages. Popup blockers have become de rigeur in recent years, but the better ones will allow you to selectively block content on a site-by-site basis, so you could safely turn off such blocking for the domain.

If you use a "non-mainstream" browser -- such as the Opera browser from Norway -- we believe that you will be able to view all content, although it might be displayed in somewhat unusual and unexpected ways. ) If you use a text-only browser, such as Lynx, you should be able to handle much of this site's content as descriptive comments were added to important graphical elements.

For the vision-impaired, we are making an ongoing effort to achieve accessibility goals set forth by Section 508 of the Federal Rehabilitation Act, and by the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (

Please be aware that the earlier versions of these browsers may display the same material in very different ways, and that the ".0" releases of the Microsoft and Netscape browsers tend to be problematic, and may even pose certain security risks. Again, we recommend that you upgrade to the latest versions available (but do not run "beta" or experimental versions unless you are willing to take that risk).

If you intend to download or view certain material from this site -- such as the Downloadable Documents -- you will need to have the Adobe Acrobat Reader installed on your computer. The Reader may be downloaded free of charge from Adobe. We also recommend that you run the latest Flash Player viewer, as a huge amount of content throughout the Web is now in Flash formats. The Flash Player may also be downloaded from Adobe.

NOTE: Most pages on the PriorityONE Web site automatically print in "print-friendly" form when you print from your browser. That means if you have Adobe Flashpaper or Acrobat installed on your computer, you should be able to "print" any such page to those formats if you want to retain copies for later viewing or printer.

A Note About Technical Support

We provide free technical support for issues related to your phone service provided as an PriorityONE customer, and for hardware and software purchased from us, except as covered under manufacturer's warranties. For goods sold to you by another party, please contact the seller or the manufacturer. If you wish to engage our billable services for providing special support or consultation, we would be happy to work with you.

You may also be able to meet your support needs by visiting our Frequently Asked Questions (FAQ) page.